Call Recording:-

We may record telephone calls to:

• Review and improve services

• Monitor and review quality of care

• Train, develop and manage staff and medical trainees

• Prevent, detect, investigate and prosecute allegations, complaints, claims and / or fraud relating

to patients, other organisations

• Protect staff and patients

We do this in the interests of offering a good service to our service users, patient safety, being a good employer and to protect public funds.