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Elm Tree Surgery

22B Westbury Street

Thornaby

TS17 6PG


Tel: 01642 616663

Fax: 01642 808113


Rights and Responsibilities

Patient Registration
We welcome new patients to the practice from those people who live within the practice area. New patients will be asked to complete a patient registration form and health questionnaire. A suitable form of identification is required; to prove who you are - this would normally be some form of photo identification, such as a passport or driving licence. Please provide as much detail as possible on the registration forms, as it may take a few weeks for your medical records to be received from your previous doctor.

 

Prompt Arrival
Please try to arrive for consultations a few minutes before your appointed time. If you arrive late you may find that you have missed your appointment and that you will have to make a new appointment for another day.

 

Cancelling Appointments
If you are unable to make your appointment, please ensure that you cancel it, preferably before 24 hours of the appointment times, in order that other patients may benefit from the freed slot.

 

Address Change
Please let us know if you change address or telephone; in an emergency this information can be vital. Alternatively, you can update your change of address details online via this website. If you move outside of our surgery area, it will be necessary for you to register with a doctor at another practice.

 

Mobile Phones
We allow mobile phones to be used within the surgery building, but please ensure you turn yours off before going into the doctor's or nurse's consulting room.

 

Bullying And Harassment/Zero Tolerance Policy

 

The practice wishes to ensure that the surgery is free from threats of violence and will not tolerate any bullying or harassment of a patient, visitor or member of staff, whether on site or at any other location. Such bullying and harassment will be considered an offence and will result in the patient being removed from our list and possible prosecution.

 

Complaints Procedure
We operate a practice complaints procedure as part of the NHS system for dealing with complaints. A complaints information leaflet is available from reception. Please write or speak to our practice manager if you have any constructive suggestions or concerns relating to the practice.


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