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Elm Tree Surgery

22B Westbury Street


TS17 6PG

Tel: 01642 616663

Fax: 01642 808113

Coronavirus ( posted on Feb 19, 2020 )

The NHS in Teesside and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.The risk to the general public is moderate.


If you have arrived back to the UK from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau within 14 days, follow the specific advice for returning travellers.Call 111 now if you've been:

• to Wuhan or Hubei Province in China in the last 14 days (even if you do not have symptoms)

• to other parts of China, including Macau and Hong Kong, in the last 14 days and have a cough, high temperature or shortness of breath (even if it's mild)

• to Thailand, Japan, Taiwan, Singapore, Republic of Korea or Malaysia in the last 14 days and have a cough, high temperature or shortness of breath (even if it's mild)

• in close contact with someone with confirmed Coronavirus


Do not go to a GP surgery, community pharmacy or hospital. Call 111, stay indoors and avoid close contact with other people.


Further information is available on nhs.uk.


Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands.The risk of being in close contact with a person with coronavirus or contaminated surfaces is very low at the current time, as members of the public who have visited Wuhan or Hubei province, China are currently in isolation.


Testing of suspected coronavirus cases is carried out in line with strict regulations. This means that suspected cases are kept in isolation, away from public areas of the hospital and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.


Everyone is being reminded to follow Public Health England advice to:


• Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.

• Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.

• Avoid touching your eyes, nose and mouth with unwashed hands.• Avoid close contact with people who are unwell.


You can find the latest information nhs.uk.

Need to see a GP or Nurse? - Seven day Extended Access - EVENING and WEEKEND APPOINTMENTS ( posted on Dec 20, 2018 )


Seven day Extended Access - EVENING and WEEKEND APPOINTMENTS

Hartlepool & Stockton Health (H&SH) are now offering access in the evening and on weekends on behalf of this Practice. Appointments are available to see a GP, Nurse or Healthcare Assistant at several surgeries across Stockton and Hartlepool. 


Patients attending appointments at H&SH will be asked if they are happy for NHS staff at the other surgeries to have access to their electronic medical record.

FLU VACCINATIONS 2019-2020 ( posted on Aug 30, 2018 )

Immunisation against seasonal influenza (the flu jab) is offered every year to people at risk of developing serious complications from flu. The vaccine greatly reduces the chance of getting seasonal flu, and lasts for one year.


In the UK, the Department of Health (DH) advises who should be immunised. The aim is to protect people who are more likely to develop complications from flu.

Children aged 2 and 3 years are given a different vaccine to adults. It is called Fluenz® Tetra and is given by nasal spray.

Please ask at Reception if you are eligible for the flu vaccination and make an appointment in one of our Flu Clinics.


Prescription Telephone Requests ( posted on Jun 28, 2016 )

Please note the Prescription line will no longer be available from 1.8.16. This service will be available only for our over 75s, housebound or terminally ill patients. Please order your prescription by post, in person or via a local pharmacy. Repeat prescriptions can also be requested via our website www.elmtreepractice.nhs.uk via SystmOnline (please ask for a password). Prescription request orders take 48 hours, not including weekends).


Please contact reception if your request is urgent.

Electronic Prescribing ( posted on Mar 27, 2014 )

If you are interested in having your repeat medication sent electonically to a Pharmacy of your choice, please contact the surgery for further information.


Once electronically sent, all you need do is attend your pharmacy to collect your medication. There are some medications that we are unable to do this for, Reception can inform you of this.  


System Online Information ( posted on Mar 19, 2014 )

You can only order medications that are on repeat with this service. If you require anything else you will have to put in a written request at the surgery.


This facility is available 24 hours a day, 365 days of the year. However, the website can only  be accessed from within the UK.


Prescriptions take 48 working hours to collect from the surgery and 72 working hours to collect from a chemist of your choice. If your request is put in after 10 am please allow a further 24 working hours before collecting your prescription.


If you need an emergency prescription or the prescription sooner than 48 working hours, we suggest you do not use this service and contact the Practice on the dedicated prescription lines.


You need to register to become a user for this service. This is done by completing the registration form available from reception.


Once you have registered it can take up to 1 hour before you can log in.


If you over due your medication review this service may become unavailable until you have had the review.


You will need to bring photographic ID with you when you register to use this facility.







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