GDPR

 

PLEASE SEE THE SECTION ON GDPR ON THE WEBSITE

 

THIS IS IMPORTANT INFORMATION

 

ON THE DATA WE HOLD ON YOU. 

 

 

 

 

We are currently registering new patients, please contact the surgery for further information. 

 

Do you wish to stop smoking?

 

Need advice and support to help you stop? 

 

Then make an appointment for advice with our Practice Nurse.

 

Or alternatively, contact reception for the Stop Smoking Cessation Clinic venues.

 

 Have you changed your details; name, address, telephone number?

 

 If so, please update your contact details on the Update Your Contact Details link.

 

 


 

Please have a look at our website - we hope this will enable us to provide a safe, better and more efficient service for all our patients.

 

 

ACCOUNTABLE GP/NAMED DOCTOR

 

All patients registered with the practice have been allocated an acocuntable or 'named' GP.

 

If you would like to know who your 'named' GP is please ask at reception.

 

Please note - you can still see any doctor of your choice at the practice 

 

GP practices are required to declare the mean earnings ( eg average pay) for GP's working to deliver NHS services to patients at each practice.

 

The average pay for our GP's working at Elm Tree Surgery in the last financial year was £55,286, before tax and National Insurance.

 

This is for 2 part time GP's, 0 full time GP's and 0 locum GP's, who have worked in the practice for more than 6 months.

 

 

 

PRESCRIPTION TELEPHONE REQUESTS 

 

Please note the Prescription line is no longer available. 

 

This service will be available only for our over 75s, housebound or terminally ill patients.

 

Please order your prescription by post, in person or via a local pharmacy.

 

 

Repeat prescriptions can also be requested via our website www.elmtreepractice.nhs.uk via SystmOnline (please ask for a password).  Prescription request orders take 48 hours, not including weekends).  If your request is urgent please contact Reception.

 

 

Travel Clinics -Travel vaccinations (if not routine) offered by GP Practices is currently undergoing change. Elm Tree surgery will no longer be able to provide some vaccinations, please contact Reception for futher information, alternativey you may contact a local pharmacy in the area who may provide the travel treatment at a cost. 

 

BUSY TIMES

 

Please avoid telephoning the practice for non-urgent matters (including test results) between the

 

hours of 8.00 am and 10.00 am,  as this is our busiest time and places undue pressure on our

 

Receptionists. 

 

OUT OF SURGERY HOURS CONTACT


SHOULD YOU REQUIRE HEALTH ADVICE OR A DOCTOR URGENTLY WHEN WE ARE CLOSED PLEASE CALL 111.

 

FOR LIFE THREATENING EMERGENCIES PLEASE CALL 999.

 

 

ELM TREE SURGERY RELOCATION


This is to inform you that Elm Tree Surgery has relocated to 22B Westbury Street Thornaby, TS17 6PG (which is directly opposite the present surgery location).


The Relocation has been authorised by NHS England and Hartlepool & Stockton CCG.

 

ALL SERVICES ARE NOW RUNNING FROM THE NEW PREMISES. 

 

 

 

 

 

Immunisation against seasonal influenza (the flu jab) is offered every year

 

to people at risk of developing serious complications from flu. The vaccine

 

greatly reduces the chance of getting seasonal flu, and lasts for one year.

 

In the UK, the Department of Health (DH) advises who should be immunised.

 

The aim is to protect people who are more likely to develop complications from flu.

 

Children aged 2 and 3 years are given a different vaccine to adults.

 

It is called Fluenz® Tetra and is given by nasal spray.

 

Please ask at Reception if you are eligible for the flu vaccination

 

and make an appointment in one of our Flu Clinics.

 

*************

 

PLEASE SUPPORT ELM TREE SURGERY IN PROVIDING YOU WITH

 

YOUR FLU VACCINE THIS SEASON!

 

 

 

EXTENDED HOURS

 

Pre-bookable late evening appointments are available on a Tuesday evening for

 

both the Doctors and Nurse from 18:30 pm to 19:30 pm. 

 

 

Normal Practice opening times over the Bank Holiday period:

We are open Monday to Friday
8:00am – 6:00pm


WE WILL BE CLOSED 2019 :  

 Friday, April 19: Good Friday

                                                     

                                                      Monday, April 22: Easter Monday.
                                                     

                                                      Monday, May 6: Early May bank holiday.
                                                   

                                                      Monday, May 27: Spring bank holiday.
                                                 

                                                      Monday, August 26: Summer bank holiday.
                                                     

                                                      Wednesday, December 25: Christmas Day.
                                                     

                                                      Thursday, December 26: Boxing Day.

 

Bank Holidays in 2020
1 January Wednesday New Year’s Day
10 April Friday Good Friday
13 April Monday Easter Monday
4 May Monday Early May bank holiday
25 May Monday Spring bank holiday
31 August Monday Summer bank holiday
25 December Friday Christmas Day
28 December Monday Boxing Day (substitute day)


 




 


During the closed period should you require health advice or a Doctor urgently, please contact the Out of Hours Service on 111.

 

Please ensure you order your prescription ready for the holiday period by 20th December, where

 

 

possible. If you order your prescription online, please note that the 48 hour prescription ordering notice

 

period will not include Christmas Day, Boxing Day and New Year’s Day or any Public holiday or weekend.

 

Please also check with the Pharmacy you use for their opening/delivery times.

STAFF TRAINING

 

From time to time our Staff require training. The next training day will ON 2.5.19  On this day

 

the practice will be unavailble on the telephone from 12.00 pm - 6.00 pm.  


NHS 111 is the number to call when you need medical help fast, but it's not a life threatening emergency.   

 

Calls to 111 are FREE from landlines and mobiles.

 

NHS 111 is available 24 hours a day, every day of the year.  

 

If it is a life-threatening emergency please call 999.